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The information and tools you need to quickly resolve issues

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Lifecycle Support Policy

The Kofax Software (Support) Lifecycle Policy was updated in October 2017. This updated policy will take effect upon renewal of your Maintenance. You can find the new policy document and a list of frequently asked questions and answers on our Support Details webpage.

 

           
Business Intelligence
Business Intelligence
and Analytics
Capture
Capture
(Kofax)
Customer Communications Manager
Customer Communications
Manager
E-Signature
E-signature
 
Scanning
Imaging/VRS
MarkView
MarkView
           
Mobile Capture
Mobile Capture
Smart Process Applications
Smart Process
Applications
ReadSoft
ReadSoft
Robotic Process Automation
Robotic Process
Automation
Transformation
Transformation

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Kofax & ReadSoft
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Knowledge Bases

Knowledge Base

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Knowledge Bases


Support Portal

Account Management

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Cases with the
Kofax Customer Portal


Tools

Tools

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support tools


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Support Details

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Kofax Support Services


Support Commitment

Kofax is committed to providing the highest quality support to its Partners, Resellers, and Customers. Move to the Support Commitment section to learn more.

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Kofax Customer Portal

The Kofax Customer Portal is the online case submission and tracking method available 24x7 for all customers. The Kofax Customer Portal allows eligible contacts to enter new Web-based support Cases, receive responses to their existing Web-based support Cases, and review their existing Web-based support Case history online.

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Key Support Features

  • 24 hour access to the Kofax Knowledge Bases, which contain answers to common problems and known issues
  • Quick response time to initial request
  • Experienced, knowledgeable and customer focused staff
  • Constant communication and updates on open incidents
  • Accelerated response time for production incidents